Terms and Conditions


TERMS AND CONDITIONS

These Online Terms and Conditions are a contract between you and SiT Furniture™ a brand of Glow Innovations CC with registration number 2001/022823/23 (“Glow Innovations CC”). Our registered address is Units 2-4, 7 Greenville Terrace Road, Diep River, 7800.

These Online Terms and Conditions apply when you use the SiT Furniture™ website, when you buy any products through the SiT Furniture™ website, and when you use any of the products or SiT Furniture™'s services.  Please read these Online Terms and Conditions carefully before you start to use the SiT Furniture™ website. By using the SiT Furniture™ website you confirm that you accept these Online Terms and Conditions.  If you do not agree to these Online Terms and Conditions you must not use the SiT Furniture™ website. You should keep a copy of these Online Terms and Conditions for future reference.

We aim to update the SiT Furniture™ website regularly, and the content on the SiT Furniture™ website and the products and services offered may change, at Glow Innovations CC’s sole discretion, from time to time. Glow Innovations CC further reserves the right at any time and without giving you any advance notice to make changes to the prices or quantities of goods that are sold through the SiT Furniture™ website and to correct any pricing errors that may inadvertently occur. No notice of any changes will be given to you.  Glow Innovations CC may also interrupt the operation of the SiT Furniture™ website, or any part of the website, to perform routine or non-routine maintenance, to correct any errors, or make other changes.

Our legal obligations and limits on our liability

Glow Innovations CC does not represent that the SiT Furniture™ website or any content, service or feature of the website will be error free, or that it will meet any particular criteria of accuracy, completeness or reliability of information, performance or quality. Glow Innovations CC does not give any warranty, express or implied, in relation to the operation of the SiT Furniture™ website. 

We are not responsible for losses and damages that you might suffer which are:

  • Not caused by our breach of these Online Terms and Conditions;
  • a side effect of the main loss or damage and which is not reasonably foreseeable by you and us when you begin to use the SiT Furniture™ website (for example loss of profits or loss of opportunity);
  • a result of our failure to provide the SiT Furniture™ website;
  • a result of your user name and password being used by someone else or any unauthorised access to your personal information (unless this is due to our negligence);
  • caused by a distributed denial-of-service attack, virus or other technologically harmful material that may affect your computer equipment, programs, data or other material due to your use of the SiT Furniture™ website (including your downloading any content from the SiT Furniture™ website or any website linked to it).

You are encouraged to report any performance failures or errors to sales@sitfurniture.co.za. These Online Terms and Conditions do not affect your statutory rights, including your rights under any applicable consumer laws that cannot be altered by contract. 

Content on the SiT Furniture™ website

All content on the SiT Furniture™ website, such as information, text, pictures, photographs, graphics, interfaces, and the design, structure and arrangement of the content, belongs to Glow Innovations CC and/or a third party or is licensed to Glow Innovations CC and/or a third party and is protected by law. You may not copy, reproduce, upload or post any of the content on the SiT Furniture™ website without Glow Innovations CC’s prior written permission.

Links to and from other third-party websites

You may link to our home page provided that you do so in a fair and legal way and not in a way that may damage or takes advantage of our reputation or that suggests any form of association, approval or endorsement on our part. You may not frame the SiT Furniture™ website nor may you create a link to any part of the SiT Furniture™ website other than from the home page unless we give you written permission (which we may withdraw at any time).

The SiT Furniture™ website may include links to websites operated by third parties. Glow Innovations CC is not responsible for the content of those sites, and accepts no responsibility for them or any loss or damage that may arise from your use of them. The links to third party websites from the SiT Furniture™ website do not imply any responsibility for, or endorsement of, the content, opinions, representations, products or services provided on those sites. You are responsible for complying with the terms of use of any linked third-party websites. 

Termination

If you do not comply with these Online Terms and Conditions when accessing or otherwise using the SiT Furniture™ website, Glow Innovations CC has the right to suspend your access to the website temporarily or permanently without notice to you. Glow Innovations CC may also stop operating the website entirely.

Sales in South Africa only

We are currently only able to deliver products available on the SiT Furniture™ website to users with a valid delivery address in South Africa. If users place an order on the SiT Furniture™ website without a valid delivery address in South Africa, we will be unable to complete delivery and will refund you for the full amount of your order. Products sold through the SiT Furniture™ website are intended for use only in South Africa. 

Age

By using the SiT Furniture™ website, you are representing that you are above the age of 18 years or, if you are below the age of 18 years, that you have the permission of your parent or guardian to use the SiT Furniture™ website and to buy products through the website.

Billing and personal information

In order to buy goods and services through the SiT Furniture™ website, you will have the option to register an online customer account with Glow Innovations CC.  For this purpose you will need to provide Glow Innovations CC with certain personal information and billing information that will enable Glow Innovations CC to charge you for your purchases (such as your credit or debit card details). You must provide accurate and complete registration information when you register your online customer account.  You must ensure that your registration information is kept up-to-date. This information will be used and retained in accordance with Glow Innovations CC’s Privacy Policy, which forms part of these Online Terms and Conditions.  By using the SiT Furniture™ website, you accept that transactions that are performed over the Internet may be vulnerable to being intercepted. Glow Innovations CC will not be liable for any interception that occurs and any loss that is suffered as a result, where Glow Innovations CC has taken reasonable steps to prevent this happening.

When you set up your online customer account you will choose a user name and password.  You will have to use these details to login to your account.  You are responsible for keeping these details confidential. You must notify Glow Innovations CC immediately if there is any unauthorised use of or access to your online customer account. Glow Innovations CC will not be responsible for any unauthorised use of your user name and password or for any losses that you suffer as a result and you will be responsible for any purchases made using your online customer account, where you have failed to keep your user name and password secure and confidential. You may be held responsible for any losses suffered by Glow Innovations CC or any other user of the SiT Furniture™ website as a result of your failure to keep your user name and password secure and confidential. 

Order process

When you place an order for a product on the SiT Furniture™ website, your order will be subject to product availability. If, after you place your order, there is insufficient stock to fulfil your order, Glow Innovations CC has the right to manufacture the product which is subject to a 15 working day delay. In the event of a refund, Glow Innovations CC will refund the purchase price based on the original payment method (i.e. to your credit or debit card) or issue store credit, based on your choice, and will notify you, as soon as possible.

Before the transaction is completed, you will have the opportunity to review, correct and/or withdraw your order that is to be placed through the SiT Furniture™ website.  If you discover that you have made a mistake with your order after you have submitted it to the SiT Furniture™ website, please contact sales@sitfurniture.co.za immediately.  However, we cannot guarantee that we will be able to amend your order in accordance with your instruction.  Once your order has been placed online, you will receive an email confirmation of your order from Glow Innovations CC. Your offer to purchase products through Glow Innovations CC's SiT Furniture™ website will be deemed to be accepted once you have received this confirmation of your order. 

SiT Furniture™’s Delivery Policy

We aim to have your product with you between 7 and 10 working days from order.

However, your order can take a maximum of 25 working days to arrive with you should the product need to be manufactured.

Your order will be tracked completely and regular updates sent to you. 

Delivery of our products is FREE to you, nationwide.

We use Campos Transport for our deliveries nationwide. Please be aware that the product must fit into your intended area; our couriers will not hoist or remove anything to get a product into its intended location and will not do any disassembly to make a product fit.

Campos will contact you on the details provided to arrange a convenient time for delivery during normal working hours, Monday - Friday.

SiT Furniture™’s Returns Policy

The Returns Policy of the SiT Furniture™ website can be accessed at www.sitfurniture.co.za/returnspolicy and is incorporated by reference into these Online Terms and Conditions.  If there is any conflict between these Online Terms and Conditions and the SiT Furniture™ website Returns Policy, these Online Terms and Conditions will apply in respect of all products sold through the SiT Furniture™ website.

Promotional coupons

From time to time, Glow Innovations CC may release, at its sole discretion, promotional coupons that may be redeemed though purchases on the SiT Furniture™ website, which will be sent to you by email. Promotional coupons are only valid for a specified period, as stated on the promotional coupon, can only be redeemed against certain priced products on the SiT Furniture™ website, and cannot be used in conjunction with any other promotional coupons. To redeem promotional coupons in your account or to check an existing credit, please visit “My Account” on the SiT Furniture™ website.

To the extent that you place an order for a product less than the value of the promotional coupon, no refund or residual credit will be returned to you. You also agree and accept that the credit of a promotional coupon does not accrue interest and does not have a cash value. If the credit of a promotional coupon is insufficient for a particular order that you have placed, you will be required to pay the remaining amount by credit card or debit card.

Glow Innovations CC will not be liable for any loss, theft or illegibility of any promotional coupon, or for any errors in the email address of the voucher recipient. In the event of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with a promotional coupon purchase, Glow Innovations CC will be entitled to close your account and/or require a different means of payment.   

General

We may make changes to these Online Terms and Conditions from time to time, and will give existing customers reasonable notice of any material changes. By continuing to use the SiT Furniture™ website, you accept the version of the Online Terms and Conditions current at the time of your use. We recommend that you check this page for updates from time to time. These Online Terms and Conditions are governed by the laws of South Africa, regardless of conflict of laws principles.

If any part of these Online Terms and Conditions is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.

Record of your transaction

If you need to obtain a sales record of your transaction to buy products through the SiT Furniture™ website, you can contact Glow Innovations CC within 30 days of the transaction. Alternatively, a full record of every sale and related transaction between you and Glow Innovations CC will be maintained on the SiT Furniture™ website for a period of 12 months following the date of the purchase. You will be able to view and print these records of your transaction during this period, after which time, you will be responsible for retaining your own record of the relevant transaction.

Complaints and notices

We place great value on customer satisfaction. Questions, complaints or comments should be sent by email to sales@sitfurniture.co.za. We will attempt to address your concerns as soon as reasonably possible and will contact you on receipt of any relevant inquiry or complaint. In the event of a complaint, it will help us if you can describe the object of your complaint as accurately as possible and, where applicable, send us copies of your order or the order number that we assign you. Should you not have received any reaction from us within five business days, please make further inquiries. In rare cases, your emails may have been caught up in our spam filters or not reached us, or correspondence that we send to you may otherwise not have reached you.

Any legal notices that you give Glow Innovations CC under this contract must be sent by registered post to “Units 2-4, 7 Greenville Terrace Road, Diep River, 7800” with a copy to sales@sitfurniture.co.za. Where Glow Innovations CC needs to give you any notice as provided for in this contract or provide additional information about the products and services supplied to you, Glow Innovations CC will do so by sending you an email or posting a notice on the SiT Furniture™ website. You consent to Glow Innovations CC providing you with notices or information in this way.

 

PRIVACY STATEMENT

 

----

 

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

 

SECTION 2 - CONSENT

 

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

 

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sales@sitfurniture.co.za or mailing us at:

Glow Innovations CC, Units 2-4, 7 Greenville Terrace, Diep River, Cape Town, Western Cape, ZA 7800

 

SECTION 3 - DISCLOSURE

 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 4 - SHOPIFY

 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

 

SECTION 5 - THIRD-PARTY SERVICES

 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. We use Payfast to process our transactions: www.payfast.co.za

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction from either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

 

LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECTION 6 - SECURITY

 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

SECTION 7 - COOKIES

 

This site uses cookies to track visitors and behaviour. You can disable this from your browser.

  

SECTION 8 - AGE OF CONSENT

 

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

 

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Information Officer at sales@sitfurniture.co.za or by mail to:

Glow Innovations CC, Units 2-4, 7 Greenville Terrace, Diep River, Cape Town, Western Cape, ZA 7800