Returns Policy

Returns Policy

  1. Returning non-defective product(s)

1.1 You are entitled to return any product purchased from the SiT Furniture™ website and delivered within South Africa free of charge within 30 days of the product(s) being delivered. We will pay the cost associated with collecting the returning products from you. In order to obtain a refund to the rand value of the purchased items being returned, the product(s) being returned must be sent back to us in accordance with the return procedure set out in section 2 below.

1.2 Consequently, if upon receiving your purchase you are not satisfied with your choice of product(s) and wish to return it for a refund as aforesaid, please retain the product(s)’ original packaging, keep the product covered while outside and do not use the product.

  1. Returning incorrect product(s)

Should SiT Furniture™ deliver the incorrect product(s) to you by mistake please do not remove the product from its packaging, keep the product covered while outside and do not use the product. Please contact us on 0217060733 or email (subject line: your order number – Incorrect Item) as soon as possible. We will resolve the error by arranging to collect the incorrect product(s) from you and to deliver the correct product(s) to you as quickly as possible. Please do not try and remedy the situation by placing another order for the exact same product you were trying to purchase.

  1. Returning defective product(s)

If within the warranty period of a product, you find that the product is faulty, not commercially acceptable, unsuitable for the purpose generally intended, not reasonably durable (based on the circumstances and product type) ("defective"):

3.1 Please contact us on 0217060733 or email (subject line: your order number – Defective Item) as soon as possible. We will request pictures of the defective product and will arrange to collect such product from you so that it can be inspected by our Quality Assurance team. If the product is subsequently found to indeed be defective, you are entitled to either –

(a) be fully refunded, or

(b) have the product replaced at our expense (the decision between repairing or replacing being that of SiT Furniture's depending on availability and other relevant circumstances, and in this regard you acknowledge that Sale/On Special products will usually only be able to be repaired).

If the product is found NOT to be defective and is commercially acceptable, you will NOT be entitled to any repair, replacement or refund but will instead be liable for the costs incurred in having had such product returned to us, and then redelivered to you.

3.2 A product is NOT defective and you will NOT be entitled to any, replacement or refund under the general warranty above if

(a) The faults/damage are a result of normal wear and tear;

(b) damage arising from incorrect usage or no maintenance of the product;

(c) the item has a reasonable amount of manufacturing or production imperfections, but is acceptable in accordance with the generally accepted commercial practices.