FAQs


Please see below for the frequently asked questions surrounding our products and services. Please see our returns policy and terms and conditions for more information.

 

Q: Are there other colour options and wood options?

A: Yes, but these are strictly made to order and you will need to contact us to discuss your requirements.

 

Q: How long till I receive my SiT Furniture™ outdoor furniture?

A: A maximum of 25 working days (five weeks) but usually about 7-10 working days. Your order will be tracked completely and regular updates sent to you. Should the product need to be manufactured then you will be advised and have the option to cancel the order at no cost.

 

Q: How much is delivery?

A: Delivery of our products is FREE to you, nationwide.

 

Q: How are my products delivered?

A: We use Campos Transport for our deliveries nationwide. Please be aware that the product must fit into your intended area, our couriers will not hoist or remove anything to get a product into its intended location and will not do any disassembly to make a product fit.

 

Q: Are you planning on expanding nationally?

A: Yes, we are presently based in Cape Town but are exploring options to get our patio furniture into all the major cities and facilitate delivery locally.

 

Q: I don't like to buy online but want your product?

A: No problem, simply email us and we will submit a formal quotation for EFT payment or bank deposit. In rare cases you can pop in and pay onsite.

 

Q: Where can I see the products?

A: We have products in several retail outlets, drop us a line via email or call 0217060733 and we will advise where the closest one to you is.

 

Q: How do I maintain the wood?

A: Malaysian hardwood commonly known as Balau is extremely durable and does not need maintenance. HOWEVER, your product is supplied coated with nourishing Pro-Nature™ oil which seals in the natural oils of the wood and keeps it looking fresh. It will require touch up oiling periodically or it will start to fade and eventually turn silver. We recommend doing this annually. Included with every purchase is 500 ml of Pro-Nature™ oil to get you started as well as comprehensive instructions. 

 

Q: What is the guarantee?

A: We guarantee the steel against corrosion and the product against defect for 5 years from delivery. The wood however does not carry a guarantee as it is a natural product, we mitigate any timber issues by oiling and recommend re-oiling at least every year.

 

Q: Why does my invoice say Glow Innovations CC and not SiT Furniture™?

A: SiT Furniture™ is a brand of Glow Innovations CC and as such does not have its own juristic personality. Glow Innovations CC is a fully VAT registered and trading steel fabrication company.

 

Q: Can I buy wholesale and will I get discount for quantity orders?

A: Yes, we do offer a wholesale option to retailers. Contact us for more details.

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